FAQ's
FAQs
Is it possible to return a product that has been opened?
Currently, the company’s return policy allows for no return of products. However, you can always contact me over email regarding any issue or replacement of the product.
Can I initiate a product return if it is damaged?
If your product arrives damaged or defective, please reach out to my email within the specified time frame, providing details and supporting evidence, such as photos or videos of the damaged item. I will promptly assist you in resolving the issue
How can I track my order placed on the website?
To monitor your order's progress and estimated delivery date, you can use the tracking number included in the shipping confirmation email. Simply input the tracking number on my website's tracking page.
What is the procedure for informing the customer if an order is canceled after confirmation?
If I would be needed to cancel an order after it has been confirmed, I will promptly communicate with the customer via email or phone. I will explain the cancellation clearly and assist with any necessary refund processes
What should I do if my item sustains damage during transit?
In the unfortunate event that your item is damaged during transit, I apologize for any inconvenience caused. Please take photographs of both the damaged package and its contents as evidence. Get in touch with me as soon as possible, and I will collaborate with you to address the issue, whether it involves a return or replacement.
Is it possible to change my delivery address after my order has been shipped?
Changing the delivery address is not feasible once an order has been shipped. I strongly recommend verifying the accuracy of the shipping address during the purchase process. You can contact the shipping carrier directly to explore potential solutions.
What does Phoenix Rising Dip Powder for Nails offer?
Phoenix Rising Dip Powder for Nails offers small batches of acrylic dip powder for nails. My products are known for their truly unique colors and effects, perfect for DIY acrylic nails.
What makes your acrylic dip powder unique?
My acrylic dip powder is created in small batches, ensuring quality and uniqueness in every jar. I offer a wide range of truly unique colors and effects that set my products apart from the rest.
How does dip powder work for nails?
Dip powder nails involve a simple process where you apply a bond, dip your nails into the powder, and seal it with a topcoat. It provides a durable and long-lasting alternative to traditional nail polish.
Who is your target audience?
My products are designed for everyone who loves nails in the United States. Whether you're a professional nail technician or a DIY enthusiast, my dip powders are perfect for creating stunning nail designs.
Do you offer any discounts for new customers?
Yes, I offer a special one-time discount code, "New10" for first-time customers. This code saves you 10% on your first order.